SPC Connect Portal is online

SPC Connect - System User Account Push Notifications New Features

SPC Connect Push Notification feature for event reporting has update the Event filter options to include "Zone State Change" and "Zone State Change After Alarm".

The "Zone State Change" feature when enabled allows the SPC controller to report when a zone or zones are opening and closing on the panel.

The "Zone State Change After Alarm" feature when enabled allows the SPC controller to report when a zone or zones are opening and closing only after an alarm has occurred. The zones will stop reporting when the alarm has been restored.

 

 

 

SPC Connect - System User Account Email Notifications not available

We are aware that some System User customers are seeing an issue with Email notifications. We are aware of the issue and our SPC Connect team are working on the problem. We hope to have it resolved very soon. In the meantime we would recommend using our SPC Connect Push Notification feature for event reporting.

 

SPC Connect - Chrome issue

We are aware that some customers are seeing an issue when connecting to an SPC panel web page through SPC Connect, the issue is ERR_SPDY_PROTOCOL_ERROR, this issue is only impacting Google Chrome browsers. Internet Explorer, Edge, Firefox and other browsers are not affected by this issue.

 

SPC Connect - Service status

We would like to update you on the status of the SPC Connect server

  • The SPC Connect 2.7 update will commence at 14:00 Irish time. This will be 15:00 CET
  • 15:00 CET - SPC Connect update has commenced. The portal is currently offline - further updates to follow
  • 17:30 CET - SPC Connect is back online, panels will now start to come online over the next few hours, certain regions and panels will receive the new IP address over the coming hours. Email events are currently disabled 
  • 22:30 CET SPC Panels are coming back online, DNS servers around the world are updating, Google and some other DNS providers have not yet updated with the new IP address, we expect this to update at midnight. Please note the SPC panels may be caching the old address so if all your systems do not come online immediately this may not be an issue.
  • 01/11/2018 12:16 CET - as part of the continued Connect update, The service will be offline for a number of minutes. The SPC panel connections will be offline for up to 2 hours.
  • 13:19 CET - SPC Connect Portal is now online. All panel connections should now be available. If you have a static FlexC ATP IP address please refer to FAQ's for further information.
  • 13:45 CET - Customer who have an IP address (194.132.254.184) in the SPC FlexC ATP connection will soon be able to contact this SPC panel through their SPC Connect account. To do this please enter 194.132.254.184 into your browser address bar. Log into your account and connect to your systems that have an IP address rather than spcconnect.com URL. Edit these systems with www.spcconnect.com or the new Connect server IP address. This can be found in the FAQ list below this post.
  • 2/11/2018 09:00 CET - Customers with SPC systems that have the SPC Connect FlexC ATP with IP Address 194.132.254.184 can now login to the original SPC Connect portal and redirect the SPC system to the new Microsoft Azure SPC Connect Portal. To do this please change the IP address from 194.132.254.184 to either www.spcconnect.com or 52.157.236.48. We would strongly recommend using the URL as the IP address 52.157.236.48 could change in the future.

 

SPC Connect - FAQ's

  1. How long with the SPC Connect update take?
    • Your SPC panel connections will be offline for a number of hours.
  2. Will I have to make changes to my SPC connections on my panel?
    • No, if you have the URL spcconnect.com in the SPC Connect FlexC ATS connection,
      the change over will be automatic
  3. What if I have a static IP address in my SPC Connect FlexC ATS connection?
    • You will have to change the IP address in the SPC Connect FlexC connection to the
      new Azure IP address 52.157.236.48. You could also change the IP address to the URL
      spcconnect.com.
  4. What is the new Azure SPC Connect server IP address and where can I get it?
    • This will be 52.157.236.48
  5. Will my SPC Connect App work during/ after the update?
    • During the update take place:
      The SPC Connect App will not work during the update.
    • After the update took place:
      The SPC Connect App will automatically establish a connection to the new portal server
      and the configured functionally is available again.
      Exception: SPC panels using the fixed IP address to establish a connection to the SPC
      connect portal. (see more info FAQ: My panel is using fixed IP to establish a connection
      to www.spcconnect .com, will it work after the update?)
  6. How to force the web browser to use the new IP address behind the URL www.spcconnect.com
    • Press CTRL +F5 to manually refresh the web browser cache
  7. My panel is using fixed IP to establish a connection to www.spcconnect.com, will the App work after
    the update?

    • No, the App will not work. The SPC Connect FlexC ATS setting must be changed?
      Please get in touch with your installation company.
  8. I am using the email and/or push notification service from the SPC Connect portal, are those
    services work after the update took place?

    • Yes, all configured services will become online again. It may happen, that some emails
      will be marked as “Junk” until every mail server did the DNS lookup and updated its IP
      address table.
  9. My panel is marked as offline? What can I do?
    • Please follow this status page to keep up to date with live posts on the update progress.
  10. My SPC Connect App does not work? What can I do?
    • Please follow this status page to keep up to date with live posts on the update progress.
    • Please close the App completely and start it again and try to login with your SPC
      Connect Account credentials. This must be done after the SPC Connect update has completed
  11.  I received an email from Vanderbilt, that my SPC panel is using a fixed IP? What can I do?
    • Option 1: (Engineer access required) Change the SPC Connect FlexC ATS settings.
      Use the new IP address of the portal 52.157.236.48 or the URL www.spcconnect.com
    • Option 2: Get in touch with the installer company and ask them to change the SPC
      Connect FlexC ATS settings according to the mentioned options above.
  12. How can get access the previous SPC Connect cloud portal to adjust the SPC Connect FlexC
    ATS from my clients?

    • Please use the following IP address (http:// 194.132.254.184) and your login
      credentials to get access to the previous portal

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