Overview
We aim to be clear and provide you with the latest information on pricing and how to ensure your data is correct and accurate, please review the information below to ensure that your account is configured correctly. In January, we launched a new payment system to support acre Connect payments. This service is designed to provide a hosted portal for you to have access to your acre Connect account. This service also allows you to manage your invoices and payment methods. The subscriptions on the services are synced with acre Connect. Therefore, if a panel is added or removed, this will update your active subscriptions. This service is using Stripe to handle our credit card handling service. We plan to introduce SEPA direct debit payment handling soon. We want to thank you for entering your payment details. We would also like to highlight some additional settings that will be important for your business.
acre Connect - Vanderbilt payment and pricing information
Remote access
Configuration file management
FlexC status
Panel groups
Enhanced alarm verification
Remote Maintenance Reporting
Multisite User Management
Local/Language
Invoices will be raised in the language you set in the hosted portal. If you wish invoices to be raised in a specific language, please update this. All future invoices will be raised in this language. So, it is important to configure this setting.
VAT number/Billing address
The prices presented for acre Connect are tax exclusive. To avoid misunderstandings around payment formalities, we kindly ask you to enter a valid VAT number and billing address for your business.
Billing
For customers who have acre Connect payment details entered, the first invoices will be raised on the 6th of the following month. If you have not entered your payment details by this date, this amount will be stored on your account. We understand that certain customers cannot pay by credit card at this time.
Moving forward
Acre plan several releases on acre Connect with major enhancements to functionality and graphical interface. We will also be creating a closer link between the hosted service for payment and acre Connect. This will make the interface between the two systems more streamlined and provide you with greater visibility and additional business opportunities.