{"id":16554,"date":"2019-02-15T15:45:25","date_gmt":"2019-02-15T15:45:25","guid":{"rendered":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/?p=16554"},"modified":"2019-09-16T10:26:17","modified_gmt":"2019-09-16T09:26:17","slug":"spc-connect-2-8-update","status":"publish","type":"post","link":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/?p=16554","title":{"rendered":"SPC Connect 2.8 Update"},"content":{"rendered":"
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SPC Connect News<\/strong><\/h1>\n
Vanderbilt released a major enhancement to our SPC Connect service on the 19 February 2019<\/strong>. This was to future proof the SPC Connect system and allow us to scale the system in the future. For customers of SPC Connect, the improved performance and reaction time of the system is visible. The new architecture is proving very stable and reliable.<\/p>\n

However, we have had reports from the field that this update has caused compatibility with approximately 0.1% of systems on SPC Connect. The issue highlighted was that the SPC panel\u2019s web page was no longer accessible through SPC Connect. We have been investigating this. We have found that the problem relates to a combination of the router on site, the Azure architecture, and the SPC control panel firmware version.<\/p>\n

For the majority of the customers, they have been able to address this issue by updating their system to SPC 3.8.5 Learn how here<\/a><\/strong>. SPC systems can be updated through SPC Connect. This is the quickest method to apply an update. Upgrading to SPC 3.8.5 or higher will address the issue in question.<\/p>\n

We appreciate that some customers have not been able to update their systems due to configuration or other reasons. To support these customers, on 15 March @ 15:00 CET<\/strong> we will apply a temporary change to SPC Connect to revert our Azure architecture.<\/p>\n

We are confident that this will give customers the ability to update their systems remotely and prevent a local site visit. The server will be offline for a short about of time during this update. The current estimated offline time is less than 30 minutes.<\/p>\n

We do apologize for any inconvenience caused. This step will be temporarily in place until 31 March<\/strong>. We would encourage all customers to update your systems to SPC 3.8.5 download here<\/a><\/strong>. We hope all systems will be updated to the newer firmware by this date.<\/p>\n

Thank you for your continued support.<\/p>\n

Kind regards,
\nSPC Connect Team.<\/strong><\/p>\n

\n

SPC Connect Neues (Auf Deutsch):<\/strong><\/p>\n

Vanderbilt hat am 19. Februar 2019<\/strong> ein umfangreiches Update f\u00fcr unseren SPC Connect-Service ver\u00f6ffentlicht, um das SPC Connect-System zukunftssicher zu machen und um das System in Zukunft weiter skalieren zu k\u00f6nnen. F\u00fcr Kunden von SPC Connect ist die verbesserte Leistung und Reaktionszeit des Systems deutlich sichtbar und die neue Architektur erweist sich als sehr stabil und zuverl\u00e4ssig.<\/p>\n

Wir haben jedoch Berichte erhalten, dass dieses Update die Kompatibilit\u00e4t mit ungef\u00e4hr 0,1% der Systeme auf SPC Connect verursacht hat. Das aufgezeigte Problem war, dass die Webseite der SPC-Zentrale nicht mehr \u00fcber SPC Connect zug\u00e4nglich war. Wir haben dies untersucht und das Problem betrifft eine Kombination aus dem Router vor Ort, der Azure-Architektur und der Firmware-Version der SPC-Zentrale. F\u00fcr die Mehrheit der Kunden konnte dieses Problem gel\u00f6st, indem sie ihr System auf SPC 3.8.5 aktualisierten. Erfahren Sie hier<\/a><\/strong>, wie dies geht. SPC-Systeme k\u00f6nnen \u00fcber SPC Connect aktualisiert werden. Dies ist die schnellste Methode, um ein Update anzuwenden. Durch die Aktualisierung auf SPC 3.8.5 oder h\u00f6her wird das Problem behoben, durch das die Webseite des SPC-Zentrale nicht mehr \u00fcber SPC Connect zug\u00e4nglich war.<\/p>\n

Wir sind uns bewusst, dass eine Reihe von Kunden ihre Zentrale auf Grund von speziellen Konfigurationen oder aus anderen Gr\u00fcnden nicht aktualisieren konnten. Um diese Kunden am 15. M\u00e4rz @ 15:00 CET<\/strong> zu unterst\u00fctzen, werden wir vor\u00fcbergehen die Azure-Architektur umzustellen. Wir sind zuversichtlich, dass Kunden dadurch ihre Systeme aus der Ferne aktualisieren und Besuche vor Ort verhindern k\u00f6nnen. Der Server ist w\u00e4hrend dieser Aktualisierung f\u00fcr kurze Zeit offline, die derzeit gesch\u00e4tzte Offline-Zeit betr\u00e4gt weniger als 30 Minuten.<\/p>\n

Wir entschuldigen uns f\u00fcr etwaige Unannehmlichkeiten und bitten alle Kunden, das Update auf SPC 3.8.5 f\u00fcr Ihre Systeme hier herunterzuladen<\/a><\/strong>. Dieser tempor\u00e4re Schritt wird bis zum 31. M\u00e4rz<\/strong> durchgef\u00fchrt. Wir hoffen, dass alle Systeme bis zu diesem Datum auf die neuere Firmware aktualisiert werden.<\/p>\n

Vielen Dank f\u00fcr Ihre anhaltende Unterst\u00fctzung.<\/p>\n

Mit freundlichen Gr\u00fc\u00dfen,
\nSPC Connect Team.<\/strong><\/p>\n

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SPC Connect Nouvelles (En fran\u00e7ais):<\/strong><\/p>\n

Le 19 f\u00e9vrier 2019<\/strong>, Vanderbilt a mis en ligne une mise \u00e0 jour majeure de sa plateforme de services SPC Connect: elle visait \u00e0 p\u00e9renniser le syst\u00e8me SPC Connect et \u00e0 l’adapter pour l’avenir. Pour les clients de SPC Connect, les performances et le temps de r\u00e9action am\u00e9lior\u00e9s du syst\u00e8me sont clairement visibles et la nouvelle architecture se r\u00e9v\u00e8le tr\u00e8s stable et fiable.<\/p>\n

Cependant, des remont\u00e9es du terrain nous ont indiqu\u00e9es que cette mise \u00e0 jour avait entra\u00een\u00e9 une incompatibilit\u00e9 avec environ 0,1% des syst\u00e8mes raccord\u00e9s sur SPC Connect. Le probl\u00e8me mis en \u00e9vidence \u00e9tait que la page Web de SPC n\u2019\u00e9tait plus accessible via SPC Connect. Nous avons enqu\u00eat\u00e9 \u00e0 ce sujet et le probl\u00e8me concerne une combinaison du routeur sur site, de l’architecture Azure et de la version firmware de SPC. Pour la majorit\u00e9 des clients, ils ont pu r\u00e9soudre ce probl\u00e8me en mettant \u00e0 jour leur syst\u00e8me vers SPC 3.8.5. Comment faire i\u00e7i<\/a><\/strong>. Les syst\u00e8mes SPC peuvent \u00eatre mis \u00e0 jour via SPC Connect. Il s’agit de la m\u00e9thode la plus rapide pour appliquer une mise \u00e0 jour. Lors de la mise \u00e0 jour vers la version 3.8.5 ou sup\u00e9rieure de SPC, le probl\u00e8me est r\u00e9solu (la page Web de SPC n\u2019\u00e9tait plus accessible via SPC Connect).<\/p>\n

Nous sommes conscients qu\u2019un certain nombre de clients, pour des raisons de configuration ou pour d\u2019autres raisons, n\u2019ont pas \u00e9t\u00e9 en mesure de mettre \u00e0 jour leurs syst\u00e8mes. Afin d\u2019aider ces clients, le 15 mars @ 15:00 CET<\/strong>, nous appliquerons une modification temporaire \u00e0 SPC Connect afin de r\u00e9tablir notre architecture Azure. Nous sommes convaincus que cela donnera aux clients la possibilit\u00e9 de mettre \u00e0 jour leurs syst\u00e8mes \u00e0 distance et d\u2019emp\u00eacher une visite du site local. Le serveur sera hors connexion pendant un court laps de temps au cours de cette mise \u00e0 jour, la dur\u00e9e estim\u00e9e hors connexion actuelle est inf\u00e9rieure \u00e0 30 minutes.<\/p>\n

Nous nous excusons pour tout inconv\u00e9nient que cela aurait pu causer et nous encourageons tous les clients \u00e0 mettre \u00e0 jour leurs syst\u00e8mes vers la version SPC 3.8.5 t\u00e9l\u00e9charg\u00e9able i\u00e7i<\/a><\/strong>. Cette \u00e9tape temporaire sera en place jusqu’au 31 mars<\/strong>. Nous esp\u00e9rons que tous les syst\u00e8mes seront mis \u00e0 jour avec le nouveau firmware \u00e0 cette date.<\/p>\n

Merci pour votre soutien continu.<\/p>\n

Bien cordialement,
\nL\u2019\u00e9quipe SPC Connect.<\/strong><\/p>\n

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SPC Connect Noticias (En espa\u00f1ol):<\/strong><\/p>\n

Desde Vanderbilt lanzamos una gran mejora en nuestro servicio SPC Connect el 19 de febrero de 2019<\/strong>, esto se hizo con vistas de futuro del sistema SPC Connect y nos permite escalar el sistema hacia futuras prestaciones. Para los clientes de SPC Connect, el rendimiento ha mejorado, el tiempo de reacci\u00f3n del sistema es claramente visible y la nueva arquitectura est\u00e1 demostrando ser muy estable y fiable.<\/p>\n

Sin embargo, hemos recibido informes de que esta actualizaci\u00f3n ha causado incompatibilidad con aproximadamente el 0,1% de los sistemas en SPC Connect. El problema resaltado fue, que la p\u00e1gina web del panel SPC ya no era accesible a trav\u00e9s de SPC Connect. Hemos estado investigando esto y el problema se relaciona con una combinaci\u00f3n del enrutador en el sitio, la arquitectura de Azure y la versi\u00f3n de firmware del panel SPC. La mayor\u00eda de los clientes han podido solucionar este problema actualizando su sistema a SPC 3.8.5. Aprenda c\u00f3mo hacerlo aqu\u00ed<\/a><\/strong>. Los sistemas SPC se pueden actualizar a trav\u00e9s de SPC Connect, siendo este es el m\u00e9todo m\u00e1s r\u00e1pido para aplicar una actualizaci\u00f3n. Al actualizar a SPC 3.8.5 o superior, se solucionar\u00e1 el problema de acceso a trav\u00e9s de SPC Connect con la p\u00e1gina web del panel SPC.<\/p>\n

Apreciamos que un n\u00famero de clientes debido a la configuraci\u00f3n u otras razones, no hayan podido actualizar sus sistemas. Para brindar asistencia a estos clientes, el 15 de marzo @ 15:00 CET<\/strong>, aplicaremos un cambio temporal en SPC Connect para revertir nuestra arquitectura de Azure. Estamos seguros de que esto dar\u00e1 a los clientes la posibilidad de actualizar sus sistemas de forma remota y evitar una visita local. El servidor estar\u00e1 fuera de l\u00ednea un breve per\u00edodo de tiempo durante esta actualizaci\u00f3n, el tiempo de desconexi\u00f3n estimado es inferior<\/u> a 30 minutos.<\/p>\n

Nos disculpamos por cualquier inconveniente causado por esto y animamos a todos los clientes a que actualicen sus sistemas a SPC 3.8.5 descargue aqu\u00ed<\/a><\/strong>. Este paso temporal estar\u00e1 vigente hasta el 31 de marzo<\/strong>. Esperamos que todos los sistemas se actualicen al firmware m\u00e1s nuevo para esta fecha.<\/p>\n

Gracias por su continuo apoyo.<\/p>\n

Saludos cordiales,
\nEquipo SPC Connect.<\/strong><\/p>\n

\n

SPC Connect Nyheter (P\u00e5 svenska):<\/strong><\/p>\n

Vanderbilt sl\u00e4ppte en stor f\u00f6rb\u00e4ttring av v\u00e5r SPC Connect tj\u00e4nst den 19 februari 2019<\/strong>. Detta var f\u00f6r att framtidstrygga SPC Connect-systemet och till\u00e5ter oss att kunna skala systemet i framtiden. F\u00f6r kunder med SPC Connect \u00e4r systemets f\u00f6rb\u00e4ttrade prestanda och reaktionstid redan synligt. Den nya arkitekturen har visat sig vara mycket stabil och p\u00e5litlig.<\/p>\n

Vi har dock f\u00e5tt rapporter fr\u00e5n f\u00e4ltet att denna uppdatering har orsakat kompatibilitet med cirka 0,1% av systemen p\u00e5 SPC Connect. Problemet som lyfts fram var att SPC-panelens webbsida inte l\u00e4ngre var tillg\u00e4ngligt via SPC Connect. Vi har unders\u00f6kt detta och funnit att problemet uppst\u00e5r genom en kombination av routern som finns p\u00e5 plats, Azure-arkitekturen och SPC-kontrollpanelens firmwareversion.<\/p>\n

De flesta kunderna med detta problem har kunnat l\u00f6sa problemet genom att uppdatera sitt system till SPC 3.8.5 L\u00e4r dig hur h\u00e4r<\/u><\/a><\/strong>. SPC-system kan uppdateras via SPC Connect. Det h\u00e4r \u00e4r den snabbaste metoden f\u00f6r att till\u00e4mpa en uppdatering. Uppgradering till SPC 3.8.5 eller h\u00f6gre kommer att l\u00f6sa problemet i fr\u00e5ga.<\/p>\n

Vi uppskattar att vissa kunder inte har kunnat uppdatera sina system p\u00e5 grund av konfiguration eller andra sk\u00e4l. F\u00f6r att st\u00f6dja dessa kunder kommer vi den 15 mars @ 15:00 CET <\/strong>att till\u00e4mpa en tillf\u00e4llig \u00e4ndring i SPC Connect f\u00f6r att \u00e5terst\u00e4lla v\u00e5r Azure-arkitektur.<\/p>\n

Vi \u00e4r \u00f6vertygade om att detta kommer att ge kunderna m\u00f6jlighet att uppdatera sina system p\u00e5 distans och d\u00e4rigenom f\u00f6rhindra ett bes\u00f6k p\u00e5 plats. Servern kommer att vara offline f\u00f6r en kort tid under denna uppdatering. Den uppskattade offlinetiden ber\u00e4knas till mindre \u00e4n 30 minuter.<\/p>\n

Vi ber om urs\u00e4kt f\u00f6r eventuella ol\u00e4genheter som detta kan medf\u00f6ra. Detta steg kommer att vara tillf\u00e4lligt, fram till och med den 31 mars<\/strong>. Vi uppmanar alla kunder att uppdatera sina system till SPC 3.8.5, nedladdning h\u00e4r<\/a><\/strong>. Vi hoppas att alla system kommer att uppdateras till v\u00e5r nyaste firmware f\u00f6re detta datum.<\/p>\n

Tack f\u00f6r ditt fortsatta st\u00f6d.<\/p>\n

V\u00e4nliga H\u00e4lsningar,
\nSPC Connect Teamet.<\/strong><\/p>\n

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SPC Connect Nyheder (P\u00e5 dansk):<\/strong><\/p>\n

Vanderbilt har d.19.Februar 2019<\/strong> gennemf\u00f8rt en optimering af vores SPC Connect platform, dette blev udf\u00f8rt for at fremtidssikre vores SPC Connect Platform, og for at styrke os i den fremtidige skalering af SPC Connect. For brugere af SPC Connect har det bevirket i en klar forbedring af hastighed og reaktionstid, som er klart m\u00e6rkbar i den daglige brug af denne service, denne nye system arkitektur har vist sig at v\u00e6re meget stabil og p\u00e5lidelig.<\/p>\n

Der er dog kommet rapporter ind omkring lettere kompatibilitets udfordringer for 0,1% af de Centraler som er er tilsluttet til SPC Connect. Rapporterne g\u00e5r p\u00e5 at SPC Centralens web side ikke l\u00e6ngere er mulig at tilg\u00e5 igennem SPC Connect. Vi har unders\u00f8gt dette og fundet frem til at udfordringen ligger i en kombination imellem routeren on-site ved centralen, vores nye SPC Connect Azure IT-infrastruktur og SPC Centralens firmware version. For langt st\u00f8rstedelen af vore kunder, har dette kunne l\u00f8ses med en opdatering af centralens firmware til version 3.8.5 L\u00e6r her hvordan<\/a><\/strong>. SPC Centraler kan opdateres via SPC Connect og dette er den hurtigste m\u00e5de at udf\u00f8re denne opdatering. Ved at opdatere til version 3.8.5 eller h\u00f8jere vil det ikke l\u00e6ngere v\u00e6re en udfordring at tilg\u00e5 centralens web side igennem SPC Connect.<\/p>\n

For at im\u00f8dekomme de kunder som m\u00e5tte v\u00e6re p\u00e5 en \u00e6ldre version af firmware, og have disse udfordringer med at tilg\u00e5 centralens webside, og som af konfigurations\u00e5rsager ikke kan fjern-opdatere sine centraler, vil vi d.15.Marts @ 15:00 CET<\/strong>, rulle vores SPC Connect server tilbage til den \u00e6ldre version for en periode resten af m\u00e5neden. Dette for at give vores kunder muligheden for at tilg\u00e5 centralens webside og dermed opdatere centralen til version 3.8.5, s\u00e5 centralen igen vil v\u00e6re kontaktbar efter d.31.Marts 2019. Vi er overbevist om at dette vil give vores kunder den forn\u00f8dne tid til at f\u00e5 udf\u00f8rt opdateringen remote, og dermed undg\u00e5 et bes\u00f8g on-site med tekniker. Dette vil kr\u00e6ve at SPC Connect genstartes og det forventes at have en nede tid p\u00e5 under 30 Minutter.<\/p>\n

Vi beklager for de gener som dette eventuelt m\u00e5tte medf\u00f8re, og vil anbefale alle kunder at opdatere deres centraler til 3.8.5 Firmware eller nyere SPC 3.8.5 kan downloades her<\/a><\/strong>. Dette midlertidige tiltag med tilbagerulning af vores server vil v\u00e6re aktivt indtil 31.Marts 2019<\/strong>, og vi h\u00e5ber at de fleste vil have opdateret deres centraler inden da.<\/p>\n

Vi takker for jeres forst\u00e5else og fortsatte st\u00f8tte.<\/p>\n

Med Venlig Hilsen
\nSPC Connect Teamet.<\/strong><\/p>\n

\n

SPC Connect News (in italiano):<\/strong><\/p>\n

Il 19 febbraio 2019<\/strong> Vanderbilt ha rilasciato un\u2019importante funzionalit\u00e0 potenziando il nostro servizio SPC Connect per adeguare il sistema SPC Connect alle esigenze future e permetterci di dimensionare il sistema nel futuro. Per i clienti di SPC Connect, le prestazioni migliori e i tempi di reazione del sistema sono chiaramente visibili e la nuova architettura si sta dimostrando molto stabile e affidabile.<\/p>\n

Tuttavia, abbiamo ricevuto segnalazioni dal campo che questo aggiornamento ha causato incompatibilit\u00e0 con circa lo 0,1% dei sistemi su SPC Connect. Il problema evidenziato era che la pagina Web della centrale SPC non era pi\u00f9 accessibile tramite SPC Connect. Abbiamo esaminato questo problema ed esso riguarda una combinazione del router in loco, dell’architettura di Azure e della versione del firmware della centrale SPC. Per la maggior parte dei clienti, sono stati in grado di risolvere questo problema aggiornando il loro sistema alla SPC 3.8.5  Scopri come<\/strong>.<\/a><\/p>\n

I sistemi SPC possono essere aggiornati tramite SPC Connect e questo \u00e8 il metodo pi\u00f9 rapido per applicare un aggiornamento. Con l’aggiornamento a SPC 3.8.5 o superiore si risolver\u00e0 il problema con la pagina Web della centrale SPC che non \u00e8 pi\u00f9 accessibile tramite SPC Connect.<\/p>\n

Comprendiamo che un certo numero di clienti a causa della configurazione o altri motivi non siano stati in grado di aggiornare i loro sistemi. Al fine di supportare questi clienti il \u200b\u200b15 marzo @ 15:00 CET<\/strong>, applicheremo una modifica temporanea a SPC Connect al fine di ripristinare la nostra architettura Azure. Siamo fiduciosi che ci\u00f2 dar\u00e0 ai clienti la possibilit\u00e0 di aggiornare da remoto i loro sistemi e impedire una visita al sito locale. Il server sar\u00e0 offline per un breve periodo di tempo durante questo aggiornamento, il tempo offline stimato \u00e8 inferiore a<\/u> 30 minuti.<\/p>\n

Ci scusiamo per gli eventuali disagi causati da questo e vorremmo incoraggiare tutti i clienti ad aggiornare i sistemi all\u2019 SPC 3.8.5 download qui<\/a><\/strong>. Questo passaggio temporaneo sar\u00e0 in vigore fino al 31 marzo<\/strong>, speriamo che tutti i sistemi vengano aggiornati al nuovo firmware entro questa data.<\/p>\n

Grazie per il vostro continuo supporto.<\/p>\n

I migliori saluti,
\nSPC Connect Team.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

SPC Connect News Vanderbilt released a major enhancement to our SPC Connect service on the 19 February 2019. This was to future proof the SPC Connect system and allow us to scale the system in the future. For customers of SPC Connect, the improved performance and reaction time of the system is visible. The new architecture […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"_links":{"self":[{"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=\/wp\/v2\/posts\/16554"}],"collection":[{"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16554"}],"version-history":[{"count":0,"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=\/wp\/v2\/posts\/16554\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16554"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16554"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}