{"id":1536,"date":"2017-11-29T11:25:52","date_gmt":"2017-11-29T11:25:52","guid":{"rendered":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/?page_id=1536"},"modified":"2018-11-14T10:00:50","modified_gmt":"2018-11-14T10:00:50","slug":"spc-connect-connections-support","status":"publish","type":"page","link":"https:\/\/www.spcsupportinfo.com\/SPCConnectPro\/?page_id=1536","title":{"rendered":"SPC Connect – connections support"},"content":{"rendered":"
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SPC Connect Communications support<\/h1>\t\t\t\t\t
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Important<\/h3>\n
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SPC and SPC connect to provide a secure communications path if your SPC system has communicated with SPC connect and updated encryption and the ATS is deleted and readded the systems will be out of sync and must be reconfigured. DO not delete your ATS from the SPC until you have completed all the steps shown\u00a0below<\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

Step 1 - Have you configured the SPC to communication with SPC connect<\/h3>\n
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[expand title=\"Show the steps\"]
\nThe initial communication is set up using the \u201cAdd SPC Connect\u201d button in the FlexC communications<\/strong> section.<\/p>\n

The complete set up is done in the one action. The correct URL for SPC Connect is entered automatically along with the correct port number and RCT ID. The installer has no setting to add for initial communications.<\/p>\n

The SPC panel should not start communication with SPC connect and view the Status -> FlexC you should see the connection status will start by initializing\u00a0and then say communications are OK<\/p>\n

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SPC Connect is added to ATP 1 and the registration Id is generated. This ID is critical as it\u2019s the identifier for the communication to the SPC Connect portal. From the picture below you can see in the status column that it is now saying \u201cInitializing\u201d. The communication is waiting to connect to the portal and the encryption keys to negotiate. After this process which should only take no longer than 2 minutes, the status should change to OK. If it does not change to OK there are steps we can take to first find out what the reason for this is and secondly how to resolve it.
\nPlease note that the Ok status could change to Fault for any reason. The same fault finding processes will also apply in these cases.
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Step 2 - The SPC connect is still initializing<\/h3>\n
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[expand title=\"Show the steps\"]<\/p>\n

On the FlexC status for the connection, you see the system is at fault or initializing, this may be caused by a network connection issue. Ensure that the SPC panel is connected to a public network and that the network indication LEDs indicate activity.<\/p>\n

Select the ATP log for the ATP and note any of the following errors<\/p>\n